The same questionnaire is then given to his or her colleagues, subordinates, managers and customers/clients (if appropriate), in order to gain collective feedback and build up a clear picture of the subject's performance.
He or she then meets the coach or line manager with a view to identifying what steps they need to take in order to develop their skills and improve performance.
The same questionnaire is then given to the people he works with, and some of his customers, with a view to getting their feedback too. The results are then collated into an easy-to-read report, and a clear picture emerges.
Tom then sits down with his coach or line manager to identify what steps he needs to take in order to develop his skills and improve his performance
Leadership Development Programme Benchmarking
The company has developed a leadership programme and is benchmarking its effectiveness, so Emily is asked to go through a 360° Feedback process both before and after the programme, so that improvements to her leadership skills can be measured.
Any further training or coaching needs can then be identified and acted upon.